KCS in Supportbench Case Creation webhook Customizing Dashboard Views and Sorting Knowledgebase Article Feedback and Review How to Log a Sick Day in Supportbench (Calendar Event) How to Set Up a Supportbench Dashboard for Executive-Level Reporting How to Customize Supportbench Email Templates for a Branded, Automated Experience 📩 How to Set Up Email-to-Ticket Automation in Supportbench (Step-by-Step Guide) 🔐 How to Install an SSL Certificate in Supportbench for Custom Domains (with PFX Export Guide) Unlock Peak Performance: Mastering Supportbench KPIs and Knowledge Base Reports How to Add Security and Lock Down Your Customer Portal — And Why It’s Critical Why Customer Sentiment Matters in Your Helpdesk – And How Supportbench Helps You Track It The Importance of SLAs in a Helpdesk: More Than Just Timers Unlock the Power of Broadcasts in Supportbench: One-Time Emails That Deliver Results The Power of Statuses in a Helpdesk: Why Getting It Right in Supportbench Matters Mastering the Supportbench Messaging and Notifications System: A Guide to Effective Team and Customer Communication Mastering the Supportbench Command Center: A Complete Guide to Case Management & Visibility Leveraging Knowledge Base Articles for Self-Service Success Enable external forwarding to Supportbench in Microsoft Office 365 Optimize Case Management with Configurable Case Policies AI: How Co-Pilot External Data Enhances Your Business Intelligence Optimizing Knowledge Management: Article Creation and Submission in Supportbench Maximizing Survey Personalization with Supportbench Variables How to Log In to the Supportbench portal: A Comprehensive Guide Supportbench Built-in Calendar: A Comprehensive Guide Understanding Customer Roles in Supportbench Supportbench Broadcast Configuration Technical Documentation How to Add More Agents to Your Subscription Surveys and Feedback Loops in Supportbench: Enhancing Customer Satisfaction Leveraging the Supportbench Audit Log: A Manager's Guide How to Add Pop-Up Notes to Customer Tickets in Supportbench Strengthening Security with Account Authentication in Supportbench Optimizing Customer Engagement with the Supportbench Chat Unlocking the Power of the Supportbench Dashboard Automating Workflows with SMS Notifications Creating a Hashtag Workflow Configuring Working Hours and Availability in Supportbench AI Configuration in Supportbench: Optimizing Automation & Intelligence Introducing the Company AI Co-Pilot in Supportbench Introducing the Knowledgebase AI Co-Pilot in Supportbench Introducing the AI Co-Pilot in Supportbench Cases Overview of Supportbench's AI Insights Feature Adding an SPF record, DKIM record and Bounce Domain Pivot tables Configurable Agent Workspaces Team Collaboration Multi-Department Support Healthscoring Scheduled Data Reports Data Views Templates and Macros Escalation Management Round Robin case assigment Desktop Notifications Real time Agent Status Workflows Pixel Tracking and Collision detection Role based administration SLA Management Agent Scorecards The Realtime Dashboard Enable SAML single sign-on for a community Data views and how to create them How to schedule send and email How To Add And Search Your Contacts When Creating An Activity How to add more links to the header bar and change their color How to use an existing case as a template to create new cases Managing User roles Scheduled data views How to export a case list view into a spreadsheet How to delete / trash a case How to delete a contact How to delete an agent Managing email notifications for incoming emails Merging cases, contacts or companies. Alter a service level (SLA) date / time manually Case note How to use Divisions How to get your email into Supportbench How to Post a Message or Send a Notification Schedule a Survey Building your first community Case Fields Case Policy Case View Interface Activity Types Template Time Zone Mapping Asset Categories and Assets How to customize the case creation and view screens via a case policy How to turn off the time spent timer on case and activity creation Change your default case list view