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Getting Started (86)
🔐 How to Install an SSL Certificate in Supportbench for Custom Domains (with PFX Export Guide)
Unlock Peak Performance: Mastering Supportbench KPIs and Knowledge Base Reports
How to Add Security and Lock Down Your Customer Portal — And Why It’s Critical
Why Customer Sentiment Matters in Your Helpdesk – And How Supportbench Helps You Track It
The Importance of SLAs in a Helpdesk: More Than Just Timers
Unlock the Power of Broadcasts in Supportbench: One-Time Emails That Deliver Results
The Power of Statuses in a Helpdesk: Why Getting It Right in Supportbench Matters
Mastering the Supportbench Messaging and Notifications System: A Guide to Effective Team and Customer Communication
Mastering the Supportbench Command Center: A Complete Guide to Case Management & Visibility
Leveraging Knowledge Base Articles for Self-Service Success
Enable external forwarding to Supportbench in Microsoft 365
Optimize Case Management with Configurable Case Policies
AI: How Co-Pilot External Data Enhances Your Business Intelligence
Optimizing Knowledge Management: Article Creation and Submission in Supportbench
Maximizing Survey Personalization with Supportbench Variables
How to Log In to the Supportbench portal: A Comprehensive Guide
Supportbench Built-in Calendar: A Comprehensive Guide
Understanding Customer Roles in Supportbench
Supportbench Broadcast Configuration Technical Documentation
How to Add More Agents to Your Subscription
Surveys and Feedback Loops in Supportbench: Enhancing Customer Satisfaction
Leveraging the Supportbench Audit Log: A Manager's Guide
How to Add Pop-Up Notes to Customer Tickets in Supportbench
Strengthening Security with Account Authentication in Supportbench
Optimizing Customer Engagement with the Supportbench Chat
Unlocking the Power of the Supportbench Dashboard
Automating Workflows with SMS Notifications
Creating a Hashtag Workflow
Configuring Working Hours and Availability in Supportbench
AI Configuration in Supportbench: Optimizing Automation & Intelligence
Introducing the Company AI Co-Pilot in Supportbench
Introducing the Knowledgebase AI Co-Pilot in Supportbench
Introducing the AI Co-Pilot in Supportbench Cases
Overview of Supportbench's AI Insights Feature
Adding an SPF record, DKIM record and Bounce Domain
Pivot tables
Configurable Agent Workspaces
Team Collaboration
Multi-Department Support
Healthscoring
Scheduled Data Reports
Data Views
Templates and Macros
Escalation Management
Round Robin case assigment
Desktop Notifications
Real time Agent Status
Workflows
Pixel Tracking and Collision detection
Role based administration
SLA Management
Agent Scorecards
The Realtime Dashboard
Enable SAML single sign-on for a community
Data views and how to create them
How to schedule send and email
How To Add And Search Your Contacts When Creating An Activity
How to add more links to the header bar and change their color
How to use an existing case as a template to create new cases
Managing User roles
Scheduled data views
How to export a case list view into a spreadsheet
How to delete / trash a case
How to delete a contact
How to delete an agent
Managing email notifications for incoming emails
Merging cases, contacts or companies.
Alter a service level (SLA) date / time manually
Case note
How to use Divisions
How to get your email into Supportbench
How to Post a Message or Send a Notification
Schedule a Survey
Building your first community
Case Divisions
Case Fields
Case Creation Interface
Case Policy
Case View Interface
Activity Types
Template Time Zone Mapping
Knowledge Base Interface
Asset Categories and Assets
How to customize the case creation and view screens via a case policy
How to turn off the time spent timer on case and activity creation
Change your default case list view
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