Understanding User Licenses and Billing in Supportbench: A Guide to Managing Your Subscription KCS in Supportbench Case Creation webhook Knowledgebase Article Feedback and Review Common AI Prompts for Supportbench's AI-Powered Reporting How to Log a Sick Day in Supportbench (Calendar Event) How to Set Up a Supportbench Dashboard for Executive-Level Reporting How to Customize Supportbench Email Templates for a Branded, Automated Experience 📩 How to Set Up Email-to-Ticket Automation in Supportbench (Step-by-Step Guide) 🔐 How to Install an SSL Certificate in Supportbench for Custom Domains Unlock Peak Performance: Mastering Supportbench KPIs and Knowledge Base Reports How to Add Security and Lock Down Your Customer Portal — And Why It’s Critical Why Customer Sentiment Matters in Your Helpdesk – And How Supportbench Helps You Track It The Importance of SLAs in a Helpdesk: More Than Just Timers Unlock the Power of Broadcasts in Supportbench: One-Time Emails That Deliver Results Mastering the Supportbench Messaging and Notifications System: A Guide to Effective Team and Customer Communication Mastering the Supportbench Command Center: A Complete Guide to Case Management & Visibility Leveraging Knowledge Base Articles for Self-Service Success Enable external forwarding to Supportbench in Microsoft Office 365 Optimizing Knowledge Management: Article Creation and Submission in Supportbench Maximizing Survey Personalization with Supportbench Variables How to Log In to the Supportbench portal: A Comprehensive Guide Understanding Customer Roles in Supportbench Supportbench Broadcast Configuration Technical Documentation How to Add More Agents to Your Subscription Surveys and Feedback Loops in Supportbench: Enhancing Customer Satisfaction Leveraging the Supportbench Audit Log: A Manager's Guide Strengthening Security with Account Authentication in Supportbench Optimizing Customer Engagement with the Supportbench Chat Unlocking the Power of the Supportbench Dashboard Automating Workflows with SMS Notifications Creating a Hashtag Workflow Configuring Working Hours and Availability in Supportbench AI Configuration in Supportbench: Optimizing Automation & Intelligence Introducing the Company AI Co-Pilot in Supportbench Introducing the Knowledgebase AI Co-Pilot in Supportbench Introducing the AI Co-Pilot in Supportbench Cases Overview of Supportbench's AI Insights Feature Adding an SPF record, DKIM record and Bounce Domain Pivot tables Team Collaboration Multi-Department Support Healthscoring Scheduled Data Reports Data Views Templates and Macros Desktop Notifications Real time Agent Status Pixel Tracking and Collision detection Role based administration Agent Scorecards The Realtime Dashboard Enable SAML single sign-on for a community How to schedule send and email How to add more links to the header bar and change their color How to use an existing case as a template to create new cases Managing User roles Scheduled data views How to export a case list view into a spreadsheet How to delete / trash a case How to delete a contact How to delete an agent How to get your email into Supportbench How to Post a Message or Send a Notification Schedule a Survey Template Variables Building your first community Template Time Zone Mapping