Your essential starting point for Supportbench. This section provides step-by-step guides on initial account setup, inviting your team, and navigating the platform for the first time. Master the fundamentals here.
This container holds articles and resources related to data analysis, reporting tools, and performance metrics. Find information on generating reports, interpreting key performance indicators (KPIs), and using data to make informed decisions.
Articles pertaining to customer surveys including both scheduled and satisfaction surveys.
This container serves as a portal for all community-related content. It includes articles on engaging with the user community, managing a knowledge base, and leveraging user-generated content for support and collaboration.
How to message and notify internal and community users,
This container contains all information related to templates including how to build your canned responses.
How to send email into Supportbench.
Container Descriptions for a Knowledge Base Here are container descriptions for your knowledge base, tailored to a system that organizes articles by topic. These descriptions are designed to be concise, informative, and user-friendly. Analytics and
This container holds articles on the administrative functions and settings of the system. It includes guides for user management, security settings, system configurations, and other administrative tasks.