Supportbench is proud to unveil its latest innovation—the AI Co-Pilot. Designed to revolutionize the way you handle cases, the AI Co-Pilot is an intelligent assistant that provides contextual help, answers your questions, and even searches the internet for potential solutions. This feature empowers support teams to resolve cases faster and with greater confidence.
The AI Co-Pilot is an advanced tool embedded directly within Supportbench cases. Inspired by Microsoft's Co-Pilot, this feature acts as your personal assistant for every ticket. Whether you need to:
Clarify a customer's issue.
Research a solution.
Obtain guidance for handling complex queries.
The AI Co-Pilot is ready to assist.
The AI Co-Pilot understands the context of the case it's working on. You can ask specific questions about the ticket, and it will provide tailored insights or suggestions to help you resolve the issue more effectively.
If the solution to a problem isn't readily available, the AI Co-Pilot can search the internet for relevant information. It retrieves potential solutions, troubleshooting steps, or documentation to help you address the issue quickly.
The AI Co-Pilot is conveniently located beside the Forward button within cases. This intuitive placement ensures that assistance is always just a click away.
Open any case in Supportbench.
Locate the AI Co-Pilot button next to the Forward button in the case interface.
Click the button to activate the AI Co-Pilot.
Type your question or request help concerning the case. For example:
"How should I approach this customer issue?"
"Are there known solutions for [specific problem]?"
Review the suggestions or resources provided by the AI Co-Pilot.
Resolve cases faster by leveraging the AI Co-Pilot's ability to provide instant insights and research. This minimizes time spent searching for answers manually.
By offering relevant solutions and resources, the AI Co-Pilot reduces the chances of errors in case resolution.
Agents can deliver higher-quality responses with the AI Co-Pilot's assistance, leading to better customer satisfaction.
Instead of spending time switching between tabs or platforms to find information, agents can rely on the AI Co-Pilot to streamline their workflow.
Technical Support: Quickly identify troubleshooting steps for hardware or software issues.
Customer Queries: Get help crafting responses for complicated or unfamiliar customer requests.
Knowledge Building: Use the internet search functionality to learn more about specific customer problems or products.
Escalation Guidance: Ask the AI Co-Pilot for advice on whether a case requires escalation or can be resolved immediately.
The AI Co-Pilot is more than just a feature—it's a game-changer for customer support teams. By combining intelligent assistance with internet-powered search, the AI Co-Pilot ensures agents always have the tools they need to provide top-tier support.
Whether you're handling simple inquiries or complex cases, the AI Co-Pilot is your trusted partner for efficient and effective case resolution.
Try the AI Co-Pilot today and experience the next level of customer support innovation!
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