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How to export a case list view into a spreadsheet
How to delete / trash a case
How to delete a contact
How to delete an agent
Data views and how to create them
Create an escalation workflow
Unrestrict Cases Being Viewed from Communities Restricted By Division
Create Unique Case Id Prefixes for Different Company Roles
How to trigger a workflow on activity keywords
How to include-exclude customers from workflows firing
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2018.10.01 - Supportbench Release
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