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Learn the Core workspace, support terminology and everyday routines. Follow practical onboarding paths for agents and supervisors, with links to administrative setup.
Create, investigate, and resolve cases. Coordinate replies, discussions, mentions, tasks, and handoffs while keeping customer context and ownership clear.
Understand the organizations and people you support, maintain their relationships, and use assets and account history to investigate recurring issues.
Manage service commitments, deadlines, escalation decisions, and accountable handoffs. Understand ownership and return paths for complex customer issues.
Find trusted answers, create and review useful articles, manage customer audiences, and improve knowledge continuously through practical KCS workflows.
Run useful customer conversations, manage chat availability and queues, collaborate privately, hand off work and turn unanswered chats into accountable follow-up.
Turn views, scheduled reports, exports, KPIs and customer feedback into useful decisions about workload, commitments, account health and continuous improvement.
Plan customer appointments, shared calendars and availability, then connect case work to projects and versions with clear ownership and dates.
Build useful customer self-service: portal access, cases and knowledge, branding and supported Liquid customization, with practical examples and access checks.
Connect your support operation securely: sign-in, SAML, two-factor verification, MCP, AI clients, integrations and practical connected workflows.
Practical guides to configure Supportbench Core, understand every setting, and choose the right setup for your support team.
Unlock the power of automation. This section covers everything you need to configure Supportbench's AI features, including intelligent ticket routing, sentiment analysis, automated summaries, and AI-powered agent assists.
Stay up-to-date with the latest enhancements. Here you'll find detailed release notes for every product update, including new features, improvements to existing functionality, and important bug fixes. See what's new and what's next.
Access important legal and compliance documentation. This section contains our Terms of Service, Privacy Policy, Data Processing Agreements (DPA), and information regarding our security and compliance standards.