Custom Fields in Supportbench Unleashing Efficiency: An introduction into Supportbench Workflows and Automation Workflows SLA Management Display file library within a public article Create an escalation workflow Unrestrict Cases Being Viewed from Communities Restricted By Division Create Unique Case Id Prefixes for Different Company Roles How to trigger a workflow on activity keywords Filters Truthy and Falsy Types Variable Tags Iteration and Looping Tags Conditional Tags Template Basics - Liquid Operators Building your first community String Filters Array Filter Containers Object Container Articles Object Container Breadcrumb Object Article Comments Object Article Object Forums Object Forum Object Forum Breadcrumb Object Additional Tags Topic Object Additional Filters Cases Summary Cases Object Case Object Profile Object Search Object