Asset Categories and Assets

Supportbench knowledgebase team

30-Dec-2021

Assets

Assets are items that you define to be something that you support and want to track.  This could be a computer, piece of software, a car, etc. 

There are some special options attached to an asset that you can leverage when managing your assets.

• Version
  Use this field if you would like to define a simple version or additional identifier for this asset.​
   
• Parent
  Relate assets together for chains of related assets. i.e. Product 1 --> Product Version 1
   
• Categories
  Lock an asset to specific asset categories.  This allows you to group assets together to better manage and report on.

Asset Category

An asset category makes it easy for you to categorize types of assets that you support.  For instance, if you are supporting a software product you could have something similar to the below and place your assets within them.

• Network

  • Firewall
  • Email
  • Web Filter

Putting assets within a category also helps you report and produce analytics on like items.