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GDPR

The GDPR (General Data Protection Regulation) is a regulation designed to strengthen data protection for residents of the EEA (European Economic Area) which includes the EU, Iceland, Lichtenstein, and Norway. The regulation will be going into effect on May 25, 2018. Supportbench is dedicated to data protection and GDPR compliance. We are now offering a GDPR compliant Data Processing Addendum to customers (see below).

Data Processing Addendum

For existing Supportbench customers, if your use of our service requires Supportbench to process personal data falling within the scope of the GDPR, please review and accept our Data Processing Addendum within the GDPR section under billing and invoices. A copy of the Data Processing Addendum is available here for review.

Policies

Our privacy and service policy can be viewed here:

Privacy Policy
Terms and Services Policy
Data Processing Policy

Features/Functionality to Work Toward Compliance with the GDPR Obligations That Affect You

Supportbench provides customers with the option to delete agents, cases, and attachments that may contain personal data in active Supportbench accounts.

How to delete an agent
How to delete a contact
How to delete a case
How to bulk delete cases
How to export cases

GDPR Contact Information

Data Protection Officer
Attn: Data Protection Officer
128 W Hastings St #300
Vancouver, BC V6B 1G8
privacy@supportbench.com

Subprocessors for GDPR

Google, Microsoft, LiveChat, Slack, Atlassian, Zoho, Campaign Monitor, CloudMailIn, Socketlabs

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