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How to delete / trash a case

Delete from the case list

From the case list, you can send a case to the trash.  Within 30 days, all trashed cases are automatically purged from the system.

  1. Click on Cases from the top navigation menu.
  2. Select a case from the list that you want to delete and click on the Trash button.

Delete from the case view

From the case view itself, you can send a case to the trash.

  1. Within the case you wish to delete; click on the transfer button on the top right hand corner.

  2. Within the queue list, select the Trash queue.



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