Help center Getting Started How to delete an agent Updated Thursday, December 30, 2021 · Marc Staine Sometimes it may be necessary to delete an agent from the system. In order to delete an agent: Delete an Agent On the main navigation menu, click on Configuration. On the left hand menu, go to Organization → Agents. A list of agents within the system will appear, find the right agent and click on the X or delete button from the far right hand corner. What does this mean When an agent is deleted, the agent can not be re-enabled and you will have to create a new account for that agent if you wish to re-enable them. Was this article helpful? Yes No Thank you for your feedback.