Better Company, Contact, and Case Visibility Stronger Knowledge, AI, Gemini, and MCP Support Expanded Workflow Automation More Reliable Email Matching and SLA Handling A More Reliable Chat Experience Faster Performance Across Core Workflows Supportbench 12.2 Release Notes Supportbench 12.1 Release notes Supportbench 12.0 Release notes 2023.08.03 Supportbench Release 2022.10.05 Supportbench release 2022.06.03 Supportbench Release 2022.03.02 - Supportbench release 2021.11.05 - Supportbench release 2021.09.01 - Supportbench Release 2021.07.01 - Supportbench Release 2020.04.19 - Supportbench Release 2020.04.05 - Supportbench Release 2020.03.08 - Supportbench Release 2020.03.01 - Supportbench Release 2018.10.01 - Supportbench Release 2018.08.08 - Supportbench Release 2017.12.01 - Supportbench Release