Supportbench continues to innovate with the introduction of the Knowledgebase AI Co-Pilot—an intelligent assistant that simplifies knowledge retrieval and enhances support efficiency. This new feature allows users to access relevant knowledgebase articles instantly, without the need for manual searches.
The Knowledgebase AI Co-Pilot is an AI-powered tool that scans the existing knowledgebase and provides relevant articles based on your inquiries. Instead of searching manually, agents can ask direct questions and receive tailored knowledgebase recommendations.
Instead of browsing through multiple knowledgebase categories, agents can ask the AI Co-Pilot a question and receive relevant articles immediately.
The AI Co-Pilot understands the context of the case or inquiry, ensuring that the suggested articles align with the specific issue at hand.
Located within the knowledgebase interface, the AI Co-Pilot is easily accessible whenever an agent needs quick information.
By providing the most relevant articles based on AI-driven recommendations, the AI Co-Pilot minimizes the chances of agents selecting outdated or less relevant information.
Navigate to the Knowledgebase section within Supportbench.
Click on the AI Co-Pilot button.
Type in your question or describe the issue you need information on.
The AI Co-Pilot will analyze the knowledgebase and present the most relevant articles.
Click on the suggested article links to view full details and implement solutions.
Agents can resolve customer inquiries more quickly by accessing the most relevant knowledgebase articles without manually searching.
New agents can quickly familiarize themselves with solutions by asking the AI Co-Pilot instead of navigating complex knowledgebase structures.
By eliminating the need for manual searches, agents can spend more time addressing customer concerns and less time looking for information.
With AI-powered suggestions, agents provide uniform and accurate responses by relying on the most relevant and up-to-date knowledgebase articles.
Technical Support: Quickly find troubleshooting guides for common technical issues.
Product Information: Retrieve detailed product specifications or FAQs without searching manually.
Policy and Compliance: Ensure agents have instant access to company policies, warranties, and regulatory guidelines.
Best Practices and Training: Equip new hires with immediate access to relevant training materials and company standards.
The Knowledgebase AI Co-Pilot redefines knowledge management by leveraging AI to provide instant, contextually relevant information. This ensures that agents always have the right knowledge at their fingertips, improving efficiency and customer satisfaction.
Support teams no longer need to rely on manual searches—simply ask the Knowledgebase AI Co-Pilot, and let it do the work for you.
Try the Knowledgebase AI Co-Pilot today and experience a smarter way to access information!
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