Executives need fast, high-level insights—not ticket-by-ticket breakdowns. In Supportbench, you can create a powerful dashboard tailored specifically for leadership, providing a real-time overview of support performance, customer satisfaction, and operational health—all at a glance.
In this guide, we'll walk you through which widgets are best for executive reporting, how to build the dashboard, and what to look for when interpreting the data.
An executive-level dashboard should give visibility into:
Overall support performance
Customer satisfaction trends
Service level compliance
Agent efficiency and team contribution
Operational bottlenecks or improvement areas
Supportbench makes it easy to pull this data together visually through customizable widgets. Let's build the perfect C-level dashboard step-by-step.
Below are the most valuable widgets to include for executives—organized by business objective.
Case Volume and Satisfaction Displays incoming case volume, backlog, and CSAT. Perfect for identifying trends and spikes in support demand.
Case Status Summary A bar chart of case states (open, pending, resolved, etc.). Great for understanding backlog health.
Case Same Day Closure A quick glance at case closure efficiency. Higher percentages suggest faster resolution cycles.
MTTR (Mean Time to Resolution) Tracks resolution time over the last six months. Helps measure long-term efficiency.
First Response Shows average response time to new tickets—crucial for SLA health and customer satisfaction.
SLA Performance Visualizes how well your team is performing against service level agreements.
Customer Satisfaction Displays your current CSAT score in a clean doughnut chart format.
Customer NPS Score Visualizes your Net Promoter Score, a key executive metric.
Sentiment Scores Understand the emotional tone of incoming customer messages. Ideal for identifying risk or satisfaction issues before surveys even go out.
Top Articles Reveals which help articles are most viewed—great for self-service impact reporting.
Top Article Contributors See which team members are fueling your self-service strategy.
Knowledge Base History Understand publishing and editing trends in your KB over the past 14 days.
Top 10 Issues Pinpoints recurring customer problems. Useful for product teams and leadership to prioritize fixes.
Cases Created by Activity Type Identifies whether tickets come in via email, phone, portal, etc.—helpful for channel investment decisions.
Go to your Dashboard tab in Supportbench.
Click “Add Widget”.
Select the widgets listed above one by one.
Arrange them by priority—e.g., KPIs at the top, sentiment and contributor data toward the bottom.
Rename your dashboard something like: “Executive Overview” or “Support Health Snapshot”.
Pro Tip: You can create multiple dashboards if your executives want to see segmented data by team, division, or region.
Once your dashboard is built, make it part of your weekly or monthly leadership reviews. Use it to:
Share support health trends with stakeholders
Set improvement goals
Justify hiring, tooling, or process improvements
Report customer voice and sentiment to product and marketing teams
Since the dashboard updates in real time, you'll always be one click away from the pulse of your support operations.
A well-structured executive dashboard in Supportbench doesn't just save time—it builds confidence across the business. With smart use of KPIs, sentiment data, and self-service analytics, you'll be equipped to tell a data-driven story that aligns support outcomes with business goals.
Now that you know which widgets matter most, go build that executive-grade dashboard that leadership will love 💼📈
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