Supportbench is revolutionizing the way support teams access critical company-specific insights with the new Company AI Co-Pilot. This intelligent feature provides instant access to relevant company details, making it easier than ever for agents to assist customers efficiently.
The Company AI Co-Pilot is an AI-powered assistant that helps agents retrieve key company information directly from a customer's profile page. Located beside the Audit tab within a company's profile, this tool allows agents to gain valuable insights without searching manually.
Instantly retrieve essential details about a company, including account history, preferences, and past interactions.
The AI Co-Pilot intelligently analyzes case history and customer interactions to present the most relevant information.
Embedded directly within the Company Profile Page, the AI Co-Pilot ensures all company-related data is readily accessible.
By providing real-time company insights, the AI Co-Pilot helps agents make informed decisions without toggling between multiple screens.
Navigate to the Company Profile Page in Supportbench.
Click on the Company AI Co-Pilot located beside the Audit tab.
Type in a question or request company-specific details.
The AI Co-Pilot will analyze available data and present the most relevant insights.
Utilize the retrieved information to enhance customer interactions and streamline support processes.
By eliminating manual searches, agents can quickly find company-specific details and resolve cases more efficiently.
With immediate access to company history, preferences, and account details, agents can provide a more personalized support experience.
Agents spend less time searching for information and more time assisting customers.
AI-driven insights ensure that agents always have access to up-to-date and accurate company details.
Account Management: Retrieve key details about a customer's account instantly.
Billing & Subscription Inquiries: Access billing history and subscription information without navigating away.
Support Case Context: Quickly review past interactions to provide better assistance.
Customized Service Recommendations: Use AI-driven insights to offer tailored solutions based on company history.
The Company AI Co-Pilot empowers support teams by providing instant, AI-driven insights directly within the company profile page. By reducing search time and improving data accessibility, this feature enhances both agent efficiency and customer satisfaction.
Agents no longer need to sift through records—simply ask the Company AI Co-Pilot, and let it surface the information you need.
Try the Company AI Co-Pilot today and transform how your support team accesses and utilizes company insights!
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