The Supportbench Calendar is a powerful, built-in scheduling tool that enhances team coordination and event management. Designed for customer support teams, this feature allows seamless tracking of case-related events, team schedules, and shared events—all within a single interface. With robust filtering and visibility options, the Supportbench Calendar ensures that every team member stays informed and organized.
Filters allow users to customize their calendar view by selecting specific categories. This helps in streamlining information and focusing on relevant events.
Category Selection: Users can choose from predefined categories, including:
Sick Days
Vacation Days
Stat Holidays
Include Case Events: Enabling this option integrates case-related events into the calendar for a more comprehensive view of all activities.
The Supportbench Calendar provides full visibility into team schedules by division.
View Team Member Calendars: Users can access the calendars of team members within their division, enabling better coordination for scheduling meetings, assigning cases, and avoiding conflicts.
Support Calendar: A dedicated calendar for tracking support-specific events and activities.
Select Calendar(s): Users can toggle visibility of different calendars based on their preferences and workload.
Shared events provide a centralized way to manage and track important organizational activities.
Select Events: Users can filter and highlight relevant shared events, ensuring they are aware of key milestones and scheduled activities.
The upcoming events section provides an at-a-glance view of scheduled activities, allowing users to stay proactive in their planning.
Displays a timeline of imminent events, ensuring no important meeting, case deadline, or day-off goes unnoticed.
Supportbench Calendar helps teams avoid scheduling conflicts, plan ahead, and ensure coverage for support cases effectively.
With team-wide calendar access, managers and agents can coordinate shifts, vacations, and case assignments more efficiently.
By integrating case events with team schedules, Supportbench Calendar helps support teams streamline workflows and reduce miscommunication.
Filters ensure that users only see the most relevant events, reducing clutter and enhancing usability.
The Supportbench Calendar is an essential tool for support teams, offering powerful scheduling, event tracking, and team collaboration features. By leveraging its built-in filters, shared events, and upcoming event tracking, teams can streamline their operations and improve overall efficiency. Whether managing case-related deadlines or planning team schedules, the Supportbench Calendar ensures seamless coordination across divisions.
Ready to optimize your team's scheduling? Start using the Supportbench Calendar today!
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