Help center Legal GDPR Updated Monday, October 19, 2026 · Marc Staine The GDPR (General Data Protection Regulation) is a regulation designed to strengthen data protection for residents of the EEA (European Economic Area) which includes the EU, Iceland, Lichtenstein, and Norway. The regulation will be going into effect on May 25, 2018. Supportbench is dedicated to data protection and GDPR compliance. We are now offering a GDPR compliant Data Processing Addendum to customers (see below). Data Processing Addendum For existing Supportbench customers, if your use of our service requires Supportbench to process personal data falling within the scope of the GDPR, please review and accept our Data Processing Addendum within the GDPR section under billing and invoices. A copy of the Data Processing Addendum is available here for review. Policies Our privacy and service policy can be viewed here: Privacy Policy Terms and Services Policy Data Processing Policy Features/Functionality to Work Toward Compliance with the GDPR Obligations That Affect You Supportbench provides customers with the option to delete agents, cases, and attachments that may contain personal data in active Supportbench accounts. How to delete an agent How to delete a contact How to delete a case How to bulk delete cases How to export cases GDPR Contact Information Data Protection Officer Attn: Data Protection Officer 555 West Hastings Street, Suite #1200 Vancouver, BC, Canada V6B 4N6 privacy@supportbench.com Subprocessors for GDPR Google, Microsoft, LiveChat, Slack, Atlassian, Zoho, Campaign Monitor, CloudMailIn, Socketlabs Was this article helpful? Yes No Thank you for your feedback.