Common AI Prompts for Supportbench's AI-Powered Reporting

Common AI Prompts for Supportbench's AI-Powered Reporting

Supportbench's new AI-powered reporting allows you to access your data instantly by simply asking questions in natural language. Whether you're looking to understand trends, review metrics, or identify performance issues, our AI can deliver the answers — no complex query building or report configuration required.

Here's how to get the most out of it.

📌 Best Practices for Prompting the AI

To make sure you get accurate, relevant, and well-formatted results:

• Be specific with time ranges, filters, and data fields.

• Use natural language – no need to write in SQL or jargon.

• Describe the format you'd like (e.g., table, chart, summary).

• Clarify what metrics or breakdowns you want.

🧠 Prompt Examples

🔹 General Ticket Insights

• “Show me ticket volume by status for the last 30 days.”

• “How many tickets were resolved last week vs the week before?”

• “Give me the average first response time by agent in the past 90 days.”

🔹 Customer/Company Breakdowns

• “Show a table of open and closed tickets by company like this: Company | Open | Closed.”

• “Which companies had the highest ticket volume in the last month?”

🔹 Agent & Team Performance

• “List the top 5 agents by customer satisfaction score this quarter.”

• “What is the average resolution time per support group?”

🔹 SLA Monitoring

• “How many tickets breached SLA in the last 14 days?”

• “Show SLA compliance rate for the past 6 months, broken down by priority.”

🔹 Trend Analysis

• “Show a trend chart of daily ticket volume for the past 60 days.”

• “Compare the number of high-priority tickets created this month vs last month.”

🔹 Custom Field Reporting

• “Give me a breakdown of ticket volume by the ‘Issue Type' custom field.”

• “How many tickets tagged with ‘Urgent' were created this week?”

🧾 Prompt:

"Give me the open and closed counts of cases created, broken down by company in a table like this: Company | Open | Closed"

📊 Data Table Example:

📝 Final Tips

• Start broad, then refine: If you're not sure exactly what you want, ask a general question and follow up with clarifying prompts.

• Use filters like date range, status, priority, tags, or custom fields to get focused insights.

• If you want visualizations, say so: e.g., “in a chart” or “as a table.”

With Supportbench's AI-powered reporting, your data is just a question away. Try it out and start uncovering insights in seconds — no analyst required.