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Find Supportbench privacy, GDPR and data-processing resources

Updated Wednesday, October 28, 2026 · Marc Staine

Use this directory to find Supportbench’s published privacy, data-processing and service documents and to keep an operational request connected to the correct owner. A privacy review often involves both a support team and the organization’s privacy, legal or procurement team. Start with the applicable document and the specific question; a product feature or a general knowledge article does not establish the terms of your organization’s agreement.

At a glance

For: customer administrators, support operations leads and people coordinating privacy or procurement reviews. Applies to: Supportbench Core.

Start here: Supportbench Help Center → Legal

Choose the document that answers your question  ·  Find and record the relevant policy version  ·  Prepare a useful privacy-related request  ·  Example: coordinate a B2B procurement review  ·  Resolve missing or confusing information

Choose the document that answers your question

DocumentUse it forPublished reference
Privacy PolicySupportbench’s published explanation of privacy practices, relevant information, preferences and contact details.Read the Privacy Policy.
Data Processing Addendum (DPA)The published data-processing terms, defined parties and responsibilities. Review the version and agreement applicable to your organization.Read the Data Processing Addendum.
Terms of Use and Service AgreementThe published service terms and referenced policies. Use the agreement that applies to your organization when reviewing a contractual question.Read the Terms of Use.

The linked documents remain the sources for their own wording. This directory does not change a policy, accept an agreement on your behalf, or replace a signed agreement. Keep authoritative policy wording separate from everyday instructions for exporting, managing or removing records.

Find and record the relevant policy version

  1. Open the Supportbench Help Center and choose the Legal topic, or follow the direct document links above.
  2. Confirm the document title. Privacy Policy, Terms of Use and Data Processing Addendum are distinct documents; do not treat a link to one as a copy of another.
  3. Read the document’s stated effective or modification date and any scope or applicability wording. Record the document URL and the version/date you reviewed for the internal review record.
  4. If your organization has a separately signed agreement or negotiated terms, have the appropriate owner compare the applicable materials. Do not infer that a general help-center link replaces that agreement.
  5. For a question about subprocessors, transfer arrangements, retention or a contractual obligation, refer to the applicable policy or DPA and ask a specific question. An old announcement’s short vendor list is not a dependable substitute for the applicable current documents.

Prepare a useful privacy-related request

Make the request understandable without copying unnecessary personal information into a broad support conversation. Identify the account or organization, the type of question, the requested outcome and the authorized person who can coordinate it.

  1. Decide whether the question concerns your organization’s use of Supportbench, Supportbench’s published privacy practices, or data handled by a different organization that uses the service. Use the appropriate responsible organization and contact path.
  2. For questions about Supportbench’s privacy practices, use the privacy contact published in the Privacy Policy. The policy currently lists privacy@supportbench.com.
  3. For a product operation such as finding or exporting a record, describe the record type and desired outcome to your authorized administrator or support contact. Use the relevant current procedure and review the required access.
  4. Before requesting a destructive action, clarify the affected records, scope and intended result with the responsible owner. Deletion, account closure, removing an agent and changing a subscription are distinct operations.
  5. Keep the support reference, agreed next step and owner. Follow the response process and terms applicable to the request rather than assuming a turnaround time from an unrelated article.

Example: coordinate a B2B procurement review

A customer’s procurement team asks the support operations lead for the DPA and privacy information before extending a deployment. The lead sends the direct Privacy Policy, DPA and service-terms links, records the versions reviewed and asks procurement to identify any specific outstanding question. If the question concerns a negotiated term, the appropriate agreement owner handles it. If it concerns an operational export, the authorized support administrator follows the current export procedure. This keeps policy review and product operations clear without promising that one feature completes the entire review.

Resolve missing or confusing information

ProblemNext step
A link opens the wrong policyUse the direct title-specific links above. Confirm the title and document date before circulating it.
The Privacy Policy appears to have little stored article textThe public privacy article renders its policy content dynamically. Open the actual published policy page; do not assume a placeholder in an authoring or API view means the policy is absent.
A help article and an agreement appear inconsistentRetain the relevant URLs and wording and ask the appropriate agreement or privacy owner to resolve the specific question. Avoid treating general operational guidance as a change to contractual terms.
A privacy request needs a product actionIdentify the authorized operator, record scope and current procedure. A request or policy link alone does not grant permission to expose or delete customer records.
An old article lists vendors or an old contact addressUse the applicable current policy/DPA and the contact information published there. Do not copy the old list into a new customer assurance.

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