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Case Management (22)
Supportbench Built-in Calendar: A Comprehensive Guide
How to Add Pop-Up Notes to Customer Tickets in Supportbench
Case Policies
Escalation Management
Round Robin case assigment
Workflows
SLA Management
Data views and how to create them
How To Add And Search Your Contacts When Creating An Activity
Managing email notifications for incoming emails
Merging cases, contacts or companies.
Alter a service level (SLA) date / time manually
Case note
How to use Divisions
Case Divisions
Case Fields
Case Policy
Activity Types
Asset Categories and Assets
How to customize the case creation and view screens via a case policy
How to turn off the time spent timer on case and activity creation
Change your default case list view
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