Customizing Dashboard Views and Sorting The Power of Statuses in a Helpdesk: Why Getting It Right in Supportbench Matters Mastering the Supportbench Command Center: A Complete Guide to Case Management & Visibility Optimize Case Management with Configurable Case Policies AI: How Co-Pilot External Data Enhances Your Business Intelligence Supportbench Built-in Calendar: A Comprehensive Guide How to Add Pop-Up Notes to Customer Tickets in Supportbench Escalation Management Round Robin case assigment Workflows SLA Management Data views and how to create them How To Add And Search Your Contacts When Creating An Activity Managing email notifications for incoming emails Merging cases, contacts or companies. Alter a service level (SLA) date / time manually Case note How to use Divisions Case Fields Case Policy Activity Types Asset Categories and Assets How to customize the case creation and view screens via a case policy How to turn off the time spent timer on case and activity creation Change your default case list view