The case creation screen is split into 2 sections.
The properties window.
The content window.
This section contains the case properties and is customizable based on the case category.
Attach files to the activity you are creating with this new case. If you are sending attachments to a customer via email you can attachment them in this tab. You can insert inline images after you upload them or insert the link to the file using the insert button here :
You can create and manage your templates from this tab. Templates are an easy way to quickly fill out case information quickly on commonly used topics.
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