It has been a busy month and there are some great things that have been added over the month. Please have a review of all of the new features and improvements. Some notable features are shown below.
If you have something to add, please contact our team, we would love to fix or add features that make your experience better.
You can now paste images directly into the Case and Article editors without having to upload first.
Rather than uploading from within the files tabs within the case and article editors, you can click on the "Insert images inline" toolbar button to upload and insert an existing image.
Within the actions tab in the case view, select the option "Create a new linked case". The new case screen will appear and will auto link to the case once created.
Supportbench now will determine the sentiment or mood of incoming activities and display them per activity.
When restricting a workflow by time and date, the workflow will be excluded from firing during that time.
Within the actions tab in the case view, select the option "Split loaded activity to a new case". The case details will be copied along with the activity.
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