Please have a review of all of the new features and improvements. Some notable features are shown below.
You now have the ability to assign a particular contact a support level. The way a case is defined it’s support level will follow the folloing hierarchy:
You can now define different priorities to different divisions.
Within the workflow, you can now look to see if either the subject OR content have particular keywords or phrases. Alternativly you can assign a workflow that also says, if the activity subject OR content does NOT have particular keywords or phrases, execute.
We are proud to introduce our integration with Charta. This is an amazing tool to manage both Live chat and Facebook Messanger chats all at an affordable price.
You can learn more about Chatra here: https://chatra.io/
With the Chatra integration, you will be able to:
Email view notifications are now realtime. As soon as someone views an email, the case will reflect the view and alert you if you have that option turned on.
Within the case audit trail, we now enter a realtime response of the reciving system on every email sent from the system. You will also be able to see the real error reason and if it was a permant failiure or not.
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