Within Supportbench, activities are pieces of work an agent, customer, or the system has performed that is related to the case. Activity types are used to define what kind of activity it took place.
You can create new activity types as well so you are not restricted to the default ones. The defaults ones are listed below.
Outgoing Email Reply
Outgoing Email Forward
Outgoing Email Auto-Reply
Activity types have a few options available when creating and maintaining them.
You can add and maintain your activity types from the administration menu.
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