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Knowledge Base Interface

Article Interface

 

TabNameDescription
SummaryView all the article meta-data, and a summary of the article.
Case RelationshipsArticles that have been linked to cases.
WatchersView / Add and remove article watchers.
Transfer OwnershipGrab, or transfer the article to another agent or queue.
EditEdit the article.
AttachmentsAll attachments related to the article.
HistoryView all the previous article content histories. 
Activity ContentActivity content and activity actions.
VotesView who voted for the article and when.
Event trailView the full event trail of the article.
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