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    Knowledge Base Interface

    11-Apr-2018

    Article Interface

     

    Tab Name Description
    Summary View all the article meta-data, and a summary of the article.
    Case Relationships Articles that have been linked to cases.
    Watchers View / Add and remove article watchers.
    Transfer Ownership Grab, or transfer the article to another agent or queue.
    Edit Edit the article.
    Attachments All attachments related to the article.
    History View all the previous article content histories. 
    Activity Content Activity content and activity actions.
    Votes View who voted for the article and when.
    Event trail View the full event trail of the article.
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