Account authentication in Supportbench is designed to safeguard your support platform by implementing strong security measures. By defining global authentication policies, administrators can control how agents and customers access their accounts, ensuring a secure and seamless experience. With options such as Two-Factor Authentication (2FA), LDAP integration, and Single Sign-On (SSO), Supportbench enhances security while maintaining user convenience.
Two-Factor Authentication (2FA) is a critical layer of security that reduces the risk of unauthorized access. When enabled:
Agents must verify their identity via an authentication code sent to their registered mobile number when logging in from a new browser.
Each browser session remains authenticated for 60 days before requiring re-verification.
This prevents unauthorized access, even if login credentials are compromised.
Supportbench supports Lightweight Directory Access Protocol (LDAP) integration for organizations that manage user authentication on internal servers. LDAP enables:
Centralized authentication and authorization management.
Secure user access to Supportbench without requiring separate credentials.
Enhanced security through organization-wide authentication policies.
The need for an externally accessible HTTPS website with basic authentication for integration.
To improve the user experience for customers, Supportbench allows Single Sign-On (SSO) for the Customer Portal. With SSO:
Customers can log in using existing credentials from their company's authentication system.
It reduces login friction, improving ease of access and customer satisfaction.
Organizations can enforce consistent security policies across multiple platforms.
With 2FA and LDAP, Supportbench ensures that only authorized users can access sensitive customer data. This protects against credential theft and unauthorized logins.
SSO integration simplifies the login process, eliminating the need for customers to remember multiple passwords while maintaining security.
By implementing strong authentication policies, businesses can meet industry regulations such as GDPR, SOC 2, and HIPAA, ensuring data security and compliance.
Admins can manage authentication policies centrally, ensuring that all agents and customers comply with secure access requirements.
Navigate to Configuration > Account Authentication.
Toggle Enable Two-Factor Authentication.
Once enabled, agents will be prompted to verify their mobile number and receive authentication codes upon logging in from a new browser.
Go to Configuration > Account Authentication.
Select Enable LDAP.
Provide the external HTTPS-facing LDAP server URL.
Configure the required authentication credentials to establish a secure connection.
Save the settings to enable LDAP authentication for agent access.
Ensuring secure and efficient authentication is crucial for managing customer support platforms. Supportbench provides robust security measures such as Two-Factor Authentication, LDAP integration, and Single Sign-On, allowing organizations to enhance protection while maintaining a seamless user experience. By implementing these features, businesses can prevent unauthorized access, improve agent efficiency, and comply with security regulations.
Secure your Supportbench environment today by enabling these authentication policies and protect your business from security threats.
Looking for more security best practices? Stay tuned for more Supportbench tips and insights!
Was this article helpfu?
Thank you for voting
You are related to multiple companies. Please select the company you wish to login as.