As support operations grow, teams need better ways to organize information, manage settings, and configure the platform without unnecessary friction. This release introduces new saved view capabilities for companies and contacts, along with a broad modernization of several admin settings areas in Supportbench.
Together, these updates make it easier for teams to manage customer data, organize views, and administer Supportbench with more confidence.
Supportbench now supports saved company and contact views with pre-filters, sharing controls, and direct links. This allows teams to create reusable views for important customer and contact segments.
For example, teams may want saved views for strategic accounts, high-priority companies, customers in a specific region, contacts tied to a particular division, or accounts that need closer follow-up. Instead of rebuilding filters each time, users can save the view and return to it quickly.
Sharing controls and direct links make these views easier to distribute across teams. This helps create consistency in how users access and review important customer records.
Supportbench also includes new view organization tools to help teams group and manage case, activity, survey, and asset views more easily. As organizations create more saved views, better organization becomes essential.
Without structure, saved views can become cluttered or difficult to navigate. These improvements help teams keep their workspace cleaner and easier to use.
This release also modernizes several admin settings screens, including account, authentication, maintenance, SSL, email, activity type, AI, API token, support level, webhook, data-table, community, customer policy, and customer role settings.
Admin role management has also been improved with searchable permissions, clearer descriptions, and better category grouping. This makes it easier for administrators to understand what each permission controls and find the settings they need.
Role and admin settings organization has also been improved for areas such as imports, AI Terms, KPI scorecards, and integrations.
Admin usability has a direct impact on operational efficiency. When settings are easier to find and permissions are easier to understand, administrators can configure the platform faster and with fewer mistakes.
Saved views also help teams create repeatable workflows around the customer and contact data they use most often.
These improvements help teams:
By improving both saved views and admin management, Supportbench helps teams stay organized as their support operations become more complex.
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