A faster, more secure way to access Supportbench

At Supportbench, we’re focused on removing friction while strengthening security. Magic link authentication allows you to sign in without a password – providing a seamless and secure login experience for your team.

What Is a Magic Link?

A magic link is a secure, one-time login link sent directly to your email.

Instead of entering a password, you:

1. Enter your email address on the Supportbench login page
2. Select “Email me a magic sign-in link”
3. Open your email and click the link
4. You’re signed in instantly

No password required.

Why Supportbench Uses Magic Links

Simplified Access

Supportbench is designed for speed and efficiency. Magic links remove the need to remember or manage passwords, allowing users to access the platform quickly – especially across devices.

Stronger Security Model

Traditional passwords introduce risk through reuse, weak credentials, and phishing. Magic links eliminate these issues by:

• Removing stored passwords entirely
• Using secure, time-limited authentication tokens
• Ensuring each login link is single-use

This approach aligns with modern security best practices.

Reduced Support Overhead

Password resets are a common source of friction for both users and administrators. By eliminating passwords, Supportbench reduces login-related support requests and improves overall user experience.

Built for Real-World Usage

Many Supportbench users do not log in daily. Magic links provide a low-friction way to securely access the platform when needed - without disrupting workflow or requiring credential recall.

Security and Reliability

Supportbench magic links are designed with security at their core:

• Links expire after a short period
• Each link can only be used once
• Authentication tokens are securely generated and validated

Access is tied directly to your email account, ensuring only authorized users can sign in.

When to Use Magic Links

Magic links are ideal for:

• Support teams accessing cases intermittently
• External users or stakeholders
• Organizations looking to simplify authentication without compromising security

How to Sign In

From the Supportbench login page:

• Select “Email me a magic sign-in link”
• Check your inbox
• Click the link to securely access your account

A Better Login Experience

Magic links reflect Supportbench’s commitment to delivering a modern, secure, and efficient platform. By removing passwords, we reduce friction for users while strengthening your organization’s security posture.

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