Roles allow you to create special privileges and profiles that specify what an agent can see and do within the Supportbench agent interface. These roles help you categorize your team into different sections, and assign them different capabilities. They're especially useful for larger teams, where there are different groups of employees trying to handle different areas of Supportbench.
Was this article helpful?
Thank you for your feedback!
You are related to multiple companies. Please select the company you wish to login as.