Language translation for owned articles

by Marcel Gravelle

Last updated: 27-Jan-2026

Language Translation for Knowledge Base Articles in Supportbench

Supportbench provides a built-in translation feature that allows you to easily create multilingual versions of your Knowledge Base (KB) articles. This ensures your customers can access help content in their preferred language without requiring duplicate manual content creation.

This feature uses automated translation to convert an existing article into another language, creating a separate language version that can be reviewed, edited, and published independently.

How Language Translation Works

Once an article is created and published in your Knowledge Base, Supportbench allows you to generate translated versions directly from the article editor using the language selector and translation tool.

Each translation:

• Creates a new language version of the same article

• Is editable independently

• Can be published separately

• Remains linked to the original article

Step-by-Step: Translating an Article

Follow these steps to translate an existing Knowledge Base article:

1. Create and Publish the Original Article

• Create your article in your Knowledge Base

• Save and publish the article

Translation can only be performed after the article exists in the Knowledge Base.

2. Re-open the Article for Editing

• Navigate to the Knowledge Base

• Open the published article

• Click Edit to enter the article editor

3. Select the Language Dropdown

• Locate the Language dropdown within the article editor

• Select the target language you want to translate the article into

4. Click Translate

• After selecting the language, click Translate

• A confirmation pop-up will appear

• Click Translate again in the pop-up to confirm

5. Review the Translated Article

Supportbench will automatically convert the article into the selected language.

At this stage, you can:

• Review the translation

• Edit wording if needed

• Adjust formatting

• Localize terminology if required

6. Publish the Translated Version

• Once reviewed, click Publish

• The translated version will now be live in your Knowledge Base

Each language version can be independently published and maintained.

Best Practices

• ✅ Always review automated translations for accuracy

• ✅ Adjust technical or industry-specific terminology

• ✅ Maintain consistent formatting across languages

• ✅ Update translations when the original article is modified

• ✅ Use clear, simple language in the source article for better translation results

Use Cases

This feature is ideal for:

• Multinational customer support teams

• Global SaaS platforms

• Multi-region deployments

• International customer portals

• Compliance and regulatory documentation

Summary

Supportbench’s language translation feature allows teams to rapidly scale their Knowledge Base across multiple languages without duplicating manual content creation.

By creating one core article and using the built-in translation workflow, organizations can maintain consistent documentation while delivering localized support experiences to a global user base.

If you need help enabling multilingual portals, language visibility rules, or regional KB configurations, contact your Supportbench administrator or Supportbench support.