How to turn off the time spent timer on case and activity creation

by Marc Staine

Last updated: 09-Apr-2018

The time spent timer is used when creating new cases and activities to record how long a particular activity is being created. 

How to manually set the time spent

When creating a new case or activity, the left panel showing all of the fields will contain a field named "Time Spent".  To manually set the time spent on that particular activity, set it within the Minute and Hour drop downs.

How to turn if on/off when creating a case

It may be necessary to turn off the auto timer for case creations, to do this you will need to setup a new Policy.

1. Click on "Configuration" in the navigation bar.
    
2. Select "Cases" --> "Policy".
    
3. Under the Type field, select "Case Open".
   
   
    
4. Select the Options tab and disable the timer.
   
   
5. Click on save policy.

How to turn if on/off when creating a new activity

It may be necessary to turn off the auto timer for activity creations, to do this you will need to setup a new Policy.

1. Click on "Configuration" in the navigation bar.
    
2. Select "Cases" --> "Policy".
    
3. Under the Type field, select "Case View".
   
   
    
4. Select the Options tab and disable the timer.