How to Add More Agents to Your Subscription

Supportbench knowledgebase team

11-Feb-2025

How to Manage Billing and Add More Subscriptions/Seats in Supportbench

Efficiently Scale Your Support Team with Supportbench

Managing your Supportbench subscription is crucial for scaling your support team effectively. Whether you need to add more agents or adjust your billing plan, Supportbench makes it easy to upgrade your subscription. This guide will walk you through the steps to manage your billing and add more seats to your plan.

How to Add More Agents to Your Subscription

If your support team is growing, you'll need to update your Supportbench subscription to include additional agent seats. Follow these simple steps to ensure a seamless upgrade:

Step-by-Step Guide to Adding More Agents

1. Access the Billing Section:

   • Log into your Supportbench admin account.

   • Navigate to the Billing section from the dashboard.
     
     

2. Manage Your Subscription:

   • Click on Manage Subscription to view your current plan details, including the number of seats and pricing.
     
     
      

3. Edit Your Subscription:

   • Select Edit Subscription to modify your plan.
     
     
      

4. Increase the Agent Count:

   • Adjust the number of agent seats as required.

5. Confirm and Save Changes:

   • Review the updated pricing details.

   • Click Save to apply changes.

Billing Considerations When Adding Seats

• Pro-Rated Billing: If you increase the agent count mid-billing cycle, Supportbench will charge you a pro-rated amount based on the remaining billing period.

• Review Your Invoice: Ensure that your updated invoice reflects the correct number of seats before finalizing the changes.

• Automatic Payment Adjustments: Supportbench will automatically adjust your payment method on file based on the new subscription amount.

How to Manage Your Billing in Supportbench

Keeping your billing information up to date ensures uninterrupted access to Supportbench. You can easily manage your payment method, view invoices, and update subscription details.

Updating Your Payment Method

1. Go to the Billing section in your Supportbench account.

2. Navigate to the Payment Method tab.

3. Click on Update Payment Method and enter your new billing details.

4. Confirm and save changes.

Viewing and Downloading Invoices

1. In the Billing section, select Invoices to access your past and current invoices.

2. Click on an invoice to view details or download it for record-keeping.

Canceling or Downgrading Your Subscription

If you need to reduce your agent count or cancel your subscription:

1. Go to Billing > Manage Subscription.

2. Select Edit Subscription and decrease the agent count if needed.

3. To cancel your subscription, follow the on-screen instructions.

4. Confirm the changes to finalize the downgrade or cancellation.

Troubleshooting Billing Issues

If you experience any issues while managing your subscription, here are some troubleshooting steps:

• Payment Not Processing: Verify that your payment method is valid and has sufficient funds.

• Subscription Changes Not Reflecting: Log out and back into your account to refresh updates.

• Incorrect Invoice Amount: Contact Supportbench support for billing adjustments.

Final Thoughts

Managing your billing and agent subscriptions in Supportbench is simple and efficient. By following the steps outlined above, you can scale your team seamlessly, ensuring your support operations remain smooth and uninterrupted. If you have any questions or run into issues, don't hesitate to reach out to Supportbench support for assistance.

Stay in control of your subscription and grow your support team effortlessly with Supportbench!