A case policy is defined by a case category. A policy is used to define how particular cases should be handled. For instance; if you were supporting a piece of software and the case was a feature request, you could have a case category assignment of "Support case --> Feature request". This case will now show custom fields related to creating a feature request for product development to action on.
Each of the following policies are available:
Case creation
Define what fields are displayed.
Define what fields are required to open a case.
Case view / updating
Define what fields are displayed
Case closure
Define what fields are required to close a case.
Community case creation
Community case view / updating
You can find the case policies within the case policy section.
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