How to delete / trash a case

Eric Klimuk

23-May-2018

Delete from the case list

From the case list, you can send a case to the trash.  Within 30 days, all trashed cases are automatically purged from the system.

1. Click on Cases from the top navigation menu.
   
    
2. Select a case from the list that you want to delete and click on the Trash button.
   
   
   
   

Delete from the case view

From the case view itself, you can send a case to the trash.

1. Within the case you wish to delete; click on the transfer button on the top right hand corner.
   
   
   
   
   
    
2. Within the queue list, select the Trash queue.
   
   
   
   

Bulk case delete

From the case list, you can send multiple cases to the trash. 

1. Click on Cases from the top navigation menu.
   
    
2. Select the cases from the list that you want to delete and click on the Trash button.  You can also do this with queue or view items to more easily select the cases you want to delete.