How to delete / trash a case

Supportbench

15-Jul-2025

Delete from the case list

From the case list, you can send a case to the trash.  Within 30 days, all trashed cases are automatically purged from the system.

1. Click on Cases from the top navigation menu.
    
2. Select a case from the list that you want to delete and click on the Trash button.
   

Delete from the case view

From the case view itself, you can send a case to the trash.

1. Within the case you wish to delete; click on the transfer button on the top left hand corner of the command center.
   
   
2. Within the queue list, select the Trash queue.