Supportbench out of the box includes the ability to syncronize various items in Salesforce to their respective equivilents in Supportbench.
The following items are supported:
There are several fields that are required for Case syncronization that are not already within SFDC or their by default. In order for proper syncronization, the following fields need to be created.
To see how to setup these fields, please see the Salesforce setup section below.
To synchronize the various items, you will need to go through each section and choose the defaults, or sync to custom fields. You can select a default list of fields within SFDC or type in a custom field name.
Select import data and save your settings.
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