SB-1892 Only show tagged/linked articles in a parent container opposed to all articles in all containers.
SB-1878 When escalating a case, an option that says "Add me as a watcher"
SB-1857 When using the Email TO workflow requirement, if there was a deleted system email address that matches the requirement, the requirement would return true
SB-1849 After contact merge, the page should refresh and load the new parent record - it currently stays on the child record.
SB-1846 Manually typing in case number when merging cases causes old notification to appear as opposed to new one
SB-1836 Ability to select a specific month within the company health score lists
SB-1826 Time Period selector for Health Insights dashboard
SB-1823 If a collision is detected (or the case was very recently opened by another agent), SB warns the agent when they take ownership.
SB-1818 A Company Edit button within the Customers at Potential Risk list
SB-1806 Ability to associate assets to knowledge base articles
SB-1788 A confirmation screen when merging cases that consists of case number, contact, company name and subject for both cases so that you can see if you’ve made an error.
SB-1779 Cannot add a file path into Escalation comments.
SB-1451 New draft mode on activities to allow activities to live in draft until closure.
SB-1330 Agents can view all KPI scorecards, new role setting to limit access to only view their own scores
SB-1886 Calendar events and structure re-written to be much faster
SB-1879 Ability to export Calendar events to an XLS file
SB-1839 Add trend line to company insight overview page
SB-1838 Add trendline to customer scoring history dashboard
SB-1837 Health history months should be clickable
SB-1828 The merge window is slow to return a merge list when lots of cases are owned or within your work queues
SB-1815 New Normal risk option thats able to be set on a company health score
SB-1805 Knowledge review groups now have the ability to include assets or asset groups
SB-1797 Workflow containing NPS or CSAT check can sometimes throw an error
SB-1792 Upgraded Telerik toolset to latest version
SB-1791 Upgraded editor to include latest fixes
SB-1442 Ability to add / remove agents from teams from within the team screens
SB-1378 Dashboard - Add KPI for First Contact Resolution (FCR)
SB-1377 Score Card - Add KPI for First Contact Resolution (FCR)
SB-1896 If you ungroup within a case list, the ordering of the ungrouped item stays
SB-1895 Even though assets are disabled, it will enable assets within a new case policy showing assets within the community
SB-1891 Sort not in order under "Awaiting Response" and "Pending Action"
SB-1890 Case list searching was not returning cases within the API
SB-1888 Company health summary page was displaying the correct NPS happy face on positive NPS scores on survey results
SB-1887 When the option "refresh list on new alerts" is set within the case list, if there are alerts already present, the case list will refresh unnecessarily
SB-1882 Paging within Survey views does not work
SB-1881 Escalated icon within case list is cut off slightly
SB-1862 When opening an existing calendar event, you have to change the times in order to re-save.
SB-1861 When adding the viewers column to your view, the list would fail to load
SB-1860 When opening the company merge window, recently viewed item is always blank
SB-1859 When opening the contact merge window, recently viewed item is always blank
SB-1858 Merging multiple cases causes orphaned emails that appear outside of merged case activity.
SB-1848 Cases being created with no or delayed SLA
SB-1847 When creating an activity with an internal note, if a workflow is fires checking the from address, it will fire on the requirement "Email is NOT from"
SB-1844 Creation and modified desc ordering on activity views sometimes to not sort
SB-1842 When adding "Escalation Type" into view Columns the value reflects as "SLA Result"
SB-1841 Add 180 & 360 day option to the audit log
SB-1840 Relative dates on tasks are not re-saved when the open task is updated
SB-1833 Changing divisions on the insights dashboard fails to load the customer health count graph
SB-1832 Customer health number overview in insight dashboard counts are not accurate
SB-1831 Survey CSAT responses that were negative were reading as positive within the company insights dashboard
SB-1829 Survey NPS responses that were 9,10 were reading as negative within the company insights dashboard
SB-1824 When using multiple of the same activity type at the start of a case it will reset the target first response SLA (if there's no default/target response SLA)
SB-1822 Images in activities aren't loading and truncating activity content
SB-1821 Escalation activity type has disappeared from within drop-downs/in general
SB-1820 Sometimes get issues loading embedded images (Image does not load)
SB-1814 When loading a survey view from another view with a viewstate, the last view's order is used and not the current survey view
SB-1813 Workflow does not load if a requirement item no longer exists within that list
SB-1812 Activities in activity views do not display if task due dates is displayed and no case SLA is set
SB-1811 Case and activity views sorted by last_touched produce and error and do not sort
SB-1810 Case preview fails when a contact name contains a space as the first character in the first name
SB-1809 When updating Case / Activity / Survey views, the grouping and order can reset to the defaults on update
SB-1808 File names with accents sometimes do not upload from incoming mail
SB-1804 Agent states sometimes do not close within their time period
SB-1803 When a company has no support level assigned, webhook pushes fail
SB-1802 Emotional score logging delaying activity creations
SB-1801 Too many audit event being logged when Salesforce synchronizations occur with custom fields
SB-1800 Workflows can take a long time to complete when nested with actions
SB-1796 Contact/Company notes still appear after expiring.
SB-1795 UTC bug – Skewes Health Score values near end of month because its searching for data.
SB-1781 Some browsers will get the error "DOMException: The quota has been exceeded"
SB-1780 Salesforce is throwing a session expired on some lookups
SB-1646 Case Template Due In Days Resets After multiple weeks.
SB-1628 Newly created tasks don't populate the current task list (need to refresh the page)
SB-1459 Ability to delete activities
SB-1458 Sat score within the KPI score card is reading a number value that is not relevant
SB-1361 Dashboard case count discrepancy from views
SB-1347 Custom field data for companies are getting entered as custom fields linked to contacts
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