2020.03.08 - Supportbench Release

24-Aug-2020

Please have a review of all of the new features and improvements. Some notable features are shown below.

If you have something to add, please contact our team, we would love to fix or add features that make your experience better.

Case list peeking when viewing a case

While looking at a case, you can now view cases assigned to you or within your work queues by clicking on the > chevron button to expand your list.

When adding a new activity, you can view the full case history within the history button.

You can now import a custom list of contacts into a scheduled survey.

[SB-1164] - Case list peeking when viewing a case
[SB-1165] - Filter cases based on id, issue, subject, contact within the case list peeking
[SB-1171] - Notifications are displayed within the favicon and flashed within the page title with the notification count
[SB-926] - Case view peeking when adding a new activity

[SB-928] - Ability to add multiple users as a billing administrator
[SB-1162] - New option to import contact send list for a scheduled survey
[SB-1163] - Add the ability to add custom title, header and footer text to different surveys
[SB-1166] - Make case collision detection more obvious by placing it within the case summary within the case view
[SB-1167] - When merging a case, include the cases within an agents work queues as well and ones they own

[SB-944] - Welcome email trial image is not being sent on trial creations
[SB-1161] - List items within custom lists do not follow the order by correctly
[SB-1168] - When clicking the "Cases" button for a company / contact within the search results, only open cases are being returned
[SB-1169] - When multiple spaces are within the contact name, the case peek fails
[SB-1170] - Workflow condition "Email To Is" was case sensitive and not firing when different characters were used