Every ID consists of 2 parts, a prefix and the id itself <prefix>-<ID>. The prefix identifies what the ID is in the system and allows you to map different prefixes to different item types.
For instance, if you are migrating away from a system, you could import all cases with an old prefix of "ZEN" within your API. This allows you to not have to worry about id conflicts when dealing with multiple systems.
This article describes how to create unique company prefixes for different company roles within the system.
Important: Case id's will only be assigned these prefix ids if the customer is associated on case creation (email, portal, manually). If a company is associated after the case was created, the case id prefix will not change.
Was this article helpfu?
Thank you for voting
You are related to multiple companies. Please select the company you wish to login as.