How to include-exclude customers from workflows firing

Supportbench knowledgebase team

16-Nov-2018

Workflows are a powerful feature and sometimes it's necessary to exclude certain customers from having a workflow being run.  This could mean that you don't want X customer to receive a status change notification, or that it only will run for customers X,Y, and Z.

Exclude a company from a workflow

1. Go to your workflow (Configuration → Workflow).
2. Under Conditionals, find the option “Companies are not”
   
   
    
3. Search for the companies to exclude and add them to the list.
4. Save your workflow

Run a workflow for only certain companies

1. Go to your workflow (Configuration → Workflow).
2. Under Conditionals, find the option “Companies are” or for one specific company, under Requirements select “Company is”.
   
   
    
3. Search for the companies to exclude and add them to the list.
4. Save your workflow

Exclude a contact from a workflow

1. Go to your workflow (Configuration → Workflow).
2. Under Conditionals, find the option “Contacts are not”
   
   
    
3. Search for the contacts to exclude and add them to the list.
4. Save your workflow

Run workflow for only certain contacts

1. Go to your workflow (Configuration → Workflow).
2. Under Conditionals, find the option “Contacts are” or for one specific company, under Requirements select “Contacts is”.
   
   
    
3. Search for the companies to exclude and add them to the list.
4. Save your workflow