The case list is the area within Supportbench that allows you to manage your case data.
Displays a list of agents within your team. If you need to view all other agents within Supportbench, they are accessible within the page options menu to the right.
Displays a list of queues within your team. If you need to view all other queues within Supportbench, they are accessible within the page options menu to the right.
You will also see a special queue called “Work queues”. This queue is a special combined list of cases within the queues which you have been assigned to.
Views are custom data lists of items that you would like to define.
A list of all twitter handles registered within the system. When selecting a twitter handle, you will be able view all tweets and convert them to cases if need be.
A list of all Facebook pages within the system. When selecting a page, you will be able view all page visitor posts and private messages and convert them to cases if desired.
Refresh the data within the case list.
Filter the data within the case list for columns that support filtering.
Export to a spreadsheet
Export the data within the case list to a spreadsheet complete with all case data.
Change the page configuration. From here you can change the columns, re-order them, and sort them in a way that makes more sense to you.
Bring up a bulk re-assign window. You can re-assign all items to a queue or agent.
Bring up a bulk merge window. You can bulk merge cases into one using this option.
Assign all selected items to the trash. This can be locked down by an agents role.
Close all cases ignoring all case closure policies. This can be locked down by an agents role.
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