Typically, notifications / alerts are sent to your agent web application. However to make things easier, you can signup for email notifications and reply to incoming email activities.
Once you signup for email notifications, all incoming emails will be sent to your email address. You can reply to these incoming emails directly from your email client and it will be attached to your case and sent to the contact.
There are a couple things that happen automatically.
You can also initiate 2 special workflows when you reply to a case from a notification. If you insert one of the below hashtags within the first 100 characters of the notification body, the workflow will be run.
Was this article helpfu?
Thank you for voting
You are related to multiple companies. Please select the company you wish to login as.