What do you need help with?

We are here and ready to help.

How to turn off the time spent timer on case and activity creation

The time spent timer is used when creating new cases and activities to record how long a particular activity is being created. 

How to manually set the time spent

When creating a new case or activity, the left panel showing all of the fields will contain a field named "Time Spent".  To manually set the time spent on that particular activity, set it within the Minute and Hour drop downs.

How to turn if on/off when creating a case

It may be necessary to turn off the auto timer for case creations, to do this you will need to setup a new Policy.

  1. Click on "Configuration" in the navigation bar.
     
  2. Select "Cases" --> "Policy".
     
  3. Under the Type field, select "Case Open".


     
  4. Select the Options tab and disable the timer.

  5. Click on save policy.

How to turn if on/off when creating a new activity

It may be necessary to turn off the auto timer for activity creations, to do this you will need to setup a new Policy.

  1. Click on "Configuration" in the navigation bar.
     
  2. Select "Cases" --> "Policy".
     
  3. Under the Type field, select "Case View".


     
  4. Select the Options tab and disable the timer.

 

 

Facebook Share Tweet

Was this article helpfu?

Yes No

Thank you for voting

×
Select company

You are related to multiple companies. Please select the company you wish to login as.