Supportbench integrates with JIRA cloud out of the box allowing your agents to interact with your development teams from one interface. Supportbench allows you to:
You will need to link Supportbench to your JIRA instance. By installing the connector, Supportbench will create a new custom field to store case linked id's as well as a webhook for communication.
Now that you have Supportbench setup, you will need to install the Supportbench addon from the Atlassian marketplace.