Our team has been working hard and this supportbench release has a ton of fixes and new features to take advantage of.
You can create new events, view your existing events, and browse previous events within the calendar.
You can now send calendar events to external contacts and see those invites within your lists.
You can now define what fields to include for your company and contact views. You can re-order the items so that it makes better sense to your agents, and restrict data fields to certain agent roles.
You can define new policies by going to Configuration –> Customers → Customer policy
You can upload logos and avatars to your customers by updating the item and clicking on the icon.
logos / avatars will also display within the case list and view to better give visual queues to agents.
You can now add States and Types to both companies and contacts. This allows you to keep track of your customers and be able to search and organize your customers quickly. You can add new states by going to Configuration → Customers
Image beacons are now added to outgoing emails giving you visibility into when customers view your correspondence.
You can also get alerted on those views by enabling the alert within the profile section.
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